Privacy Policy

Introduction

Welcome to Prime Haven Capital. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information about you when you use our website, services, and products ("Services").

1. Information We Collect

1.1 Information You Provide to Us

We collect information you provide directly to us, such as when you create an account, fill out a form, make a purchase, or communicate with us. This information may include your name, email address, phone number, payment information, and any other information you choose to provide.

1.2 Information We Collect Automatically

When you use our Services, we automatically collect certain information about your device and usage of our Services. This information may include your IP address, browser type, operating system, referral URLs, device information, and data about how you interact with our Services.

1.3 Information from Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect information about your interactions with our Services. Cookies are small data files stored on your device that help us improve our Services and your experience.

2. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our Services.Process transactions and send you related information, including purchase confirmations and invoices.Send you technical notices, updates, security alerts, and support and administrative messages.Respond to your comments, questions, and requests, and provide customer service.Communicate with you about products, services, offers, and events offered by Prime Haven Capital and others, and provide news and information we think will be of interest to you.Monitor and analyze trends, usage, and activities in connection with our Services.Detect, investigate, and prevent fraudulent transactions and other illegal activities, and protect the rights and property of Prime Haven Capital and others.Personalize and improve the Services and provide advertisements, content, or features that match user profiles or interests.

3. How We Share Your Information

We may share your information with third parties in the following circumstances:

With vendors, consultants, and other service providers who need access to such information to carry out work on our behalf. In response to a request for information if we believe disclosure is in accordance with any applicable law, regulation, or legal process, or as otherwise required by law.If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property, and safety of Prime Haven Capital or others. In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.With your consent or at your direction.

4. Your Choices

4.1 Account Information

You may update, correct, or delete information about you at any time by logging into your account or contacting us. If you wish to delete or deactivate your account, please contact us, but note that we may retain certain information as required by law or for legitimate business purposes.

4.2 Cookies

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.

4.3 Promotional Communications

You may opt out of receiving promotional emails from us by following the instructions in those emails or by contacting us. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

5. Security

We take reasonable measures to help protect information about you from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction.

6. Children's Privacy

Our Services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this policy, and in some cases, we may provide additional notice. Your continued use of the Services after the changes become effective means you agree to be bound by the revised Privacy Policy.

8. SMS Messaging and A2P Compliance

8.1

Consent to Receive SMS Messages

By providing your phone number and opting in, you consent to receive transactional and promotional SMS messages from Prime Haven Capital. These messages may include updates about your account, order confirmations, promotions, and other relevant information regarding our products and services. Message and data rates may apply. You may opt out of receiving promotional SMS messages by following the instructions in those messages or by contacting us.

8.2

Information Collected Through SMS

When you interact with us through SMS, we may collect information such as your phone number, the content of the messages exchanged, your carrier information, and data about message delivery and interactions. This information is used to provide our services, respond to inquiries, and improve the effectiveness of our communications.

8.3

Third-Party Service Providers

SMS opt-in or phone numbers for the purpose of SMS are not being shared.

8.4

Opting Out of SMS Communications

You may opt out of receiving promotional SMS messages at any time by replying “STOP” to any message you receive. After opting out, you may still receive non-promotional SMS messages related to your account or transactions with us. If you need further assistance, you may contact us at

[email protected].

.

8.5

A2P 10DLC Compliance

Prime Haven Capital complies with the A2P 10DLC (Application-to-Person 10-Digit Long Code) messaging regulations to ensure the legitimacy and compliance of our SMS messaging services. We only send SMS messages to users who have provided express consent and follow all applicable guidelines for message content, frequency, and opt-out procedures.

• 8.6 Data Retention Policy for SMS Messages:
  Clarify how long you store SMS message content, delivery data, and user interactions. This shows your commitment to privacy and data minimization.

  Example:

  8.7 Data Retention for SMS Communications
  We retain SMS message data, including content and metadata, for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once this data is no longer needed, it will be securely deleted.

• 8.8 International SMS & Data Transfers:
  If you send SMS internationally or use third-party providers that store data in different countries, clarify your compliance with data transfer regulations (e.g., GDPR, CCPA).

  Example:

  8.9 Inernational Data Transfers
  If you are located outside the United States, please note that your personal information, including SMS-related data, may be transferred and processed in the United States or other jurisdictions where our third-party service providers are located. We take appropriate safeguards to ensure that your information is protected in accordance with applicable data protection laws.

• 8.10 Data Security for SMS Communications:
  Provide assurances regarding how you secure SMS communication data to protect against unauthorized access or breaches.

  Example:

  8.11 SMS Data Security
  We implement industry-standard security measures to safeguard your personal information and SMS communications from unauthorized access, misuse, or disclosure. However, please note that no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

• 8.12 Regulatory Compliance Section:
  Add a more explicit statement about compliance with privacy laws like the California Consumer Privacy Act (CCPA) or General Data Protection Regulation (GDPR), as they relate to SMS communications.

  Example:

  8.13 Compliance with Privacy Laws
  We comply with applicable privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR). If you are a resident of California or the European Union, you have specific rights regarding your personal information, including the right to access, correct, or delete your data, as outlined in Sections 4.1 and 4.2 of this Privacy Policy.
  

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at [email protected].